- Returns & warranties
Returns & warranties
No refunds, credits or replacements are offered if you have changed your mind, made an incorrect choice, or failed to verify and accurately provide information when placing an order.
DEAD ON ARRIVAL (DOA) PRODUCTS
A Sportsmagic Pty Ltd product is deemed DOA if the product shows symptoms of failure, or is discovered to be damaged or broken, when first unwrapped from its packaging.
A Sportsmagic Pty Ltd representative will determine whether the product is DOA, and if so a replacement product will be arranged at the expense of Sportsmagic Pty Ltd.Refunds will ONLY be offered where a replacement product is not available.
If the product is determined NOT DOA , Sportsmagic Pty Ltd reserves the right to refuse to replace the product, or offer any refund.
When a product is replaced then the DOA product becomes Sportsmagic Pty Ltd's property and the new product is the customer's property.
When a refund is given, the DOA product is Sportsmagic Pty Ltd's property.
ORGANISING RETURN AUTHORISATION NUMBER (RAN)
When a Sportsmagic Pty Ltd official determines whether a product is DOA , you will be issued a RAN via email if the item has been delivered via a courier otherwise you will be requested to return the goods back to Sportsmagic Pty Ltd via Registered post.We will not be held liable for any goods damaged in transit back to us.
Returns to Sportsmagic Pty Ltd will only be accepted if previously arranged.Sportsmagic Pty Ltd requires you to have a RAN for both replacements and refunds if applicable.
All the products returned must be packed in the original packaging, unmarked, including any and all original accessories, manuals documentations and registrations delivered with the product.
ORGANISING REPLACEMENTS FOR DOA PRODUCTS
If product was received via Australia Post then you may return this parcel via Australia Post Registered.
We will refund you the cost of your postage once the item has been received and confirmed as DOA.
Where you have received the product via courier service, we will make arrangements with our courier service for collection of the product, and will notify you of when they will collect the Product from you. Sportsmagic Pty Ltd will email you the RAN which must be affixed to the product on its return.
Where a replacement has been arranged for the same product that you ordered, it will be delivered to you at our expense after we have received your DOA product.
If a refund has been granted it will be issued through the same payment medium in which your original payment was made with Sportsmagic Pty Ltd.
No refund will be given without the return of the DOA product.
FAULTY PRODUCTS AFTER DELIVERY
If goods are found to be faulty after delivery and a valid claim is received by Sportsmagic Pty Ltd within 30 days of delivery, Sportsmagic Pty Ltd will exchange the product where possible or refund you the purchase price of the product.Should you contact us outside of this 30 days then Sportsmagic Pty Ltd will consider each claim on a case by case basis.
Where Sportsmagic Pty Ltd agrees to replace the product or refund you the purchase price you must first return the faulty product to us.You will be responsible for the postage/freight charges for the return of the product if the product is sent after the 30 days from dispatch.
We will make arrangements with you for the return of the faulty product.
If the goods are found not to be faulty, you will be contacted via email.In this case you will incur both the costs of returning the item to Sportsmagic Pty Ltd and the re-delivery to you, the customer
MANUFACTURERS ONLY WARRANTY
Some products that are sold on on our website come with a manufacturers warranty.These products are the liability of the manufacturer or supplier, if they are deemed to be faulty or DOA.For a quicker response Sportsmagic Pty Ltd advises that you contact the manufacturer/supplier first for the replacement or repair of the item under the warranty terms.However if the manufacturer fails to comply, Sportsmagic Pty Ltd will replace the product or issue a refund for the purchase price.