- Shipping & Returns
Shipping & Returns
Please ensure your contact details are correct and up to date. Your order for any online sale will be shipped to anywhere in Australia usually within 10 working days after payment has been confirmed. Please note if an item is not in stock and has to be ordered from the manufacturer you will be notified within 48 hours via email and delivery may be delayed by approximately 3-5 days. Once your order has been dispatched, we will email you confirmation.
We expect to deliver any custom-made order/s 2-6 weeks after your order has been placed and accepted by Sportsmagic Pty Ltd.Acceptance will be confirmed once an artwork approval has been signed by you and a deposit received and cleared in our account. Delivery of any custom made product/s are dependent on the item, design and stock availability. An estimated timeframe will be provided upon acceptance of your order but cannot be guaranteed as there may be unforeseen circumstances outside of Sports magic’s control.
All of our orders are delivered either via courier service or Australia Post. When orders are dispatched through Australia post a tracking number is generated, which is only emailed to you in the event of a missing item or at your request. Your item can be tracked via the Australia Post website. If order is dispatched via courier service then you will receive the carrier’s details and their estimated delivery time to your door.
Sportsmagic Pty Ltd makes every effort to deliver your order according to the estimated delivery times provided. The estimated delivery times are in business days (Monday-Friday), excluding Australian public holidays
A general guide as to approximate delivery times are :
3-5 working days to a capital city in any States
5-10 working days to most large regional towns, and
7-14 working days to other remote locations.
We will deliver your product(s) straight to your door ie the address indicated on your order confirmation.
Pickup from our Chipping Norton NSW warehouse is available by appointment only.
COST OF DELIVERY
The cost of delivery can vary depending on the weight of your order, the destination and the customer's timing requirements. The delivery costs will be clearly stated on your order confirmation prior to an order being finalized